Return Policy

1. Overview

At Labubu, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a return policy to ensure a hassle-free experience.

2. Eligibility for Returns

• Time Frame: You can return items within [30] days of receipt for a full refund or exchange.
• Condition: Products must be returned in their original, unused, and undamaged condition, including all packaging, tags, and accessories.
• Non-Returnable Items: Certain items are non-returnable for hygiene reasons, such as [dog beds, grooming products, or personalized items]. Please check the product description for return eligibility before purchasing.

3. How to Return an Item

1. Request a Return: Contact our customer service team at to request a return authorization. Include your order number and reason for the return.
2. Prepare the Package: Securely pack the item(s) in the original packaging, including any accessories and documentation.
3. Ship the Item: Send the package to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item(s), we will process your refund to the original payment method. Please allow [5-7] business days for the refund to appear in your account.
• Exchanges: If you prefer an exchange, specify the new item you wish to receive when requesting the return. We will ship the replacement item once we receive the returned product. Shipping costs for the replacement item will be covered by us if the return is due to our error or a defective product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at with your order number and details of the issue. We will arrange for a replacement or refund at no additional cost to you.

6. Incorrect Items

If you receive an incorrect item, please contact us within [7] days of receiving the product. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

7. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

Street: 4278 Heather Sees Way, United States 

Hotline: 918-716-2264 

Email: contact@youtopix.xyz

8. Policy Updates

We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.