Refund & Returns Policy – RingXtop.com

Effective Date: May 16, 2025

At RingXtop.com, we strive to provide high-quality products and exceptional service. If you are not fully satisfied with your purchase, we offer a fair and transparent return and refund policy to ensure your shopping experience remains risk-free.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The request is made within 07 days from the date of delivery.

  • The product is unused, undamaged, and in its original packaging (including accessories, manuals, and invoice).

  • The product must be in a resellable condition.

  • The reason for return is valid and provable (e.g., wrong item, manufacturing defect, product damaged during shipping).

Items not eligible for return:

  • Products damaged due to misuse or accident

  • Items with broken warranty seals

  • Clearance, final sale, or promotional items (unless defective)

2. Return Process

To request a return or exchange:

  1. Contact us at support@ringxtop.com or +84-28-6682-8899 within 07 days of delivery.

  2. Provide your Order ID, product photos, and a brief explanation of the issue.

  3. We will verify your request and provide return instructions, including return address and shipping guidelines.

  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

3. Refunds

  • Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or provider.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

  • In case of exchanges, we will send a replacement item after receiving and verifying the returned product.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and a description of the issue. We will:

  • Offer a replacement at no extra cost, OR

  • Issue a full refund, depending on your preference and product availability.

5. Return Shipping

  • Customers are responsible for the return shipping cost unless the return is due to our fault.

  • We recommend using a trackable shipping service and keeping the receipt until the return is confirmed.

6. Cancellation Policy

  • Orders can be cancelled before shipment for a full refund.

  • Once the item has been shipped, the order cannot be canceled but can be returned under this policy.

7. Contact Information

If you have questions about returns, refunds, or product concerns, please contact:

Email: support@ringxtop.com
Phone: +84-28-6682-8899
Website: https://ringxtop.com